Question 1

How do we place an order?

Accepted Answer

Email ann-marie@studenteats.ca with your filled downloadable order form (PDF) or a list of items, delivery date, and PO number. We confirm within one hour during business hours. Attach PO if you invoice.

Question 2

What’s the minimum and delivery fee?

Accepted Answer

100-piece minimum. Delivery fee: $20 per stop.

Question 3

What lead time do you require?

Accepted Answer

Orders accepted 24/7 but require at least two business days’ notice. Place by 11:59 PM two business days prior.

Question 4

When will my delivery arrive?

Accepted Answer

Morning windows 7:00–9:30 AM. Exact time will be emailed the afternoon before; sample zones: Downtown 7–8 AM; North/East 8–9 AM; West/GTA 8:30–9:30 AM.

Question 5

What’s your cancellation policy?

Accepted Answer

Cancellable up to 24 hours before scheduled delivery; after that, charges may apply. Email to cancel; confirmation of cancellation sent by human reply.

Question 6

How do you handle allergies?

Accepted Answer

Allergy and dietary needs are accommodated; note restrictions on your order form. Our downloadable Allergen & Nutrition Summary (PDF) lists flags. We’ll confirm accommodations by email.

Question 7

What payment methods do you accept?

Accepted Answer

Invoice by PO, EFT, or cheque is our primary workflow (Net 15). Credit card available on request for small/private orders—confirm with Ann‑Marie.

Question 8

Who can I contact for questions?

Accepted Answer

Email ann-marie@studenteats.ca or call 647‑235‑4741 — typical response within one hour.

FAQ